Nowadays, telemarketing continues to gain its popularity in the market and because of the increased demand, businesses that are supplying this service are upgrading to deliver more suitable services to their customers. Among the many services, call tracking has turned out to be very helpful for many telemarketing firms in accomplishing their day to day functions. Using this feature, marketers can complete more than one task simultaneously such as tracking multiple campaigns, performing quality control and calculating closing ratios. Also, the feature is user-friendly which means that even the newbie marketer can successfully manage it. This web application is seen as a great asset to both experienced and novice marketer as it gives them the idea of how the campaign efforts are performing.
One great functionality of call tracking is its capacity to keep track of the performance of the specific telemarketing company. In tracking a certain company’s performance , the marketers would have their telemarketers call out and leave the tracking number out for prospective customers to call back on and find out who is receiving those call backs. Most tracking programs that are being utilized at present have recording features which records any incoming calls. In general, the campaigns that are created by telemarketing companies motivate clients to call in using the tracking number and this is directly registered and recorded to the system of the sales team.
The recording feature of this application is very useful mainly because the marketers can readily retrieve data such as the date, length of call, or campaign name. Also, this feature helps in the preservation of the company’s reliability by keeping track of every negotiation. This factor is very crucial since many calls are coming in through the phone lines.
Additionally, the recording feature enables the marketers to successfully carry out quality control. The upgraded versions of the application sends the SMS notification for calls that are under a minute and it helps find out the cause relating to the short call. Also, if the marketers are suspecting that there are some flaws committed in the call representatives’ level, for instance if they are not taking the work serious or are blowing customers off, they can readily download the recording into desired format and take proper action. The advancement in this field considerably developed the reporting of transactions done and because of this, more and more firms are utilizing the application.
Furthermore, marketers should figure out things such as the time range where they obtain the heaviest call times and the average call length. Also, they need to maintain a record of missed calls. These factors are very important for the call tracking developers so they would know how to tailor the system to the needs of the company.